Returns, Cancellation and Damages
We want you to be 100% happy with your purchase however if you are not then here's what to do:

RETURNING A NEW ITEM:
You have the right to return new items within 14 days. Please notify us in advance in writing for authorisation. Please then return the goods. The goods must be in A1 NEW re-sellable condition and complete with ALL original documentation and packaging. The following items are not returnable:
any packages that contain software, DVD, video, CD or any other item or pack / kit which may contain these or other copyright protected data.  This includes some guitar effects units and recording equipment / interfaces.
Guitars must be free from strumming scuffs and have protective films still intact (if fitted). Any custom order items, custom colour options, non stock items that have been ordered in specifically at your request and / or items that have been modified at your request are not available to return.

Refunds will be excluding delivery charges.
Your credit / debit card / paypal will be credited within 28 days.

FAULTY ITEMS:
i) General notes:
Faulty goods - in the event of your item developing a fault within the warranty period (if applicable) please contact us, we may be able to fix simple problems over the phone. If the unit has to be returned here we will give you an authorisation reference number. Return the goods to us as soon as possible. Please ensure the item is well packed and returned via insured courier. Goods returned without authorisation will be refused and NOT signed for and returned to sender. Once the goods arrive we will repair or replace at our discretion as soon as possible. If no fault is found (see additional notes on interpretational issues) we will contact you for further instructions; you are free to collect the item from the store during normal business hours or you can pay for courier delivery.

ii) used items - NO RETURNS available on used items unless specified otherwise in the Item Description.

iii) Special note for guitars on personal interpretation: We do not accept returns of guitars with personal interpretation "faults" such as low / high action, fret buzz, grain of wood, tightness or angle of a trem arm etc. We inspect, test, tune and make all appropriate adjustments before we despatch any guitar. We're guitarists ourselves and adjust each guitar appropriately and professionaly. However, this is not a finite or conclusive area and one could discuss playability all the live long day. Opinions will vary. For example: Having a high action on an acoustic although undesirable for some players who play fast widdly music with light guage strings, maybe ideal for buskers who like to cane their guitars for maximum volume / minimum buzz. Therefore thorny issues like this do not fall into the category of being not "fit for purpose".

iv) Special note on amplifiers (general): some guitars especially ones with single coil pickups will "buzz" or "hum" through an amp. This is normal and in fact lead to the development of hum cancelling pickup. Even guitars fitted with hum cancelling pickups ("humbuckers") will hum through some amps in certain conditions. Most of the time this hum or buzz is a factor of the pickups, wiring or design of the guitar. Other factors that cause hum and buzz: proximity of other electronic devices like PC's, TV's Jukeboxes etc; faulty / cheap guitar leads, patch cables and jack sockets.

v) Special note on Valve Amps: valves are an ancient technology and are unfortunately unreliable especially on high gain amplifiers. Most valve amps break down within the 1st year, not all, but most. However, it's usually fixed by a new set of valves. Valves are consummables and are not covered under any warranty, therefore faults arising from valve failure (which unfortunately is 99% of the faults with valve amps) are not covered under warranty. You are advised to read the instructions very carefully regarding the use of your valve amp as they need great care and attention expecially when turning on and off and transporting.


EUROPEAN DELIVERY:  Please note that special circumstances may apply to the warranty / guarantee of your item. You are advised to consult the MANUFACTURER about the validity of your warranty outside of the UK. In other words you may not be able to take your guitar / amp into your local music shop for a FREE of charge warranty repair.
HOWEVER: If an item goes faulty within 12 months of purchase please return it here. We will arrange with the manufacturer for the repair to be carried out FREE of charge IF covered by the warranty but please note there will be a CHARGE FOR DELIVERY back to you.


CANCELLATION of your order
You can cancel any order before despatch however we are unable to accept cancellations of orders already despatched, please follow instructions for returns. In certain circumstances such as SPECIAL ORDER items like limited editions or custom orders we reserve the right to charge a 20% cancellation fee.

Damage on arrival.

RULE 1 - OPEN THE BOX !
We inspect and test (where practical) all of our guitars and amps to avoid unpleasant surprises. In the unfortunate event of an item arriving damaged you should contact us with 24 hours of the delivery. We cannot accept any responsibility or liability after this period. So, please, please OPEN THE BOX ! Check your items carefully upon receipt. And sadly, yes we've heard the "...but it was a present and they didn't open it until now (6 weeks later)" Sorry, you need to open the box and inspect your item, you can always re-seal it once you are happy.